How to prepare for a video survey
The quality of a video survey depends on how clearly you show your home and its access points. A little preparation allows the call to focus on the details that genuinely affect planning the move.
Preparing a list before joining the call
List the goods to move, pieces to dismantle and items that will stay. Keep a tape measure handy and check you can reach all relevant areas, including the garage and cellar.
Taking time to show the access routes
Show the route from the entrance to the rooms, pausing at narrow doors and turns. If possible, show the lift open and the outdoor parking point. Provide measurements rather than estimates based only on the image.
Updating the information after the call
Tell the department if you add furniture or the address changes. A video call is an assessment tool and may be supplemented with on-site checks where aspects of the job need clarification.
Frequently asked questions
Do all my boxes need to be ready?
No. It is also useful to show contents that have not yet been packed, so we can estimate their volume and agree who will pack them.
How can I avoid forgetting a room?
Use a written list of rooms and other spaces, ticking off each area shown during the call.
Services and guides
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How to prepare for a video survey. Send the details to the department for assessment.